March 2020 Newsletter – We are here for you and your fur family

by | May 1, 2020 | Newsletters

We are here for you and your fur family

Dear Pawrents,I am sure many of you are left feeling alone and concerned during this rapidly evolving pandemic. The word unprecedented has been repeated across all platforms. We certainly are in uncharted territory.

My recent appointment as the Boarding and Pet Care Services Director for the Pet Industry Association has given me a front line opportunity to lobby National Parliament to ensure that all Pet Services are considered essential services in the event complete lock down laws come into effect. Level 2 of the restrictions have been announced with specific businesses listed. My goal is to be proactive for further levels that may be required.

On a local level, I would like to offer you immediate comfort that Divine Creatures is here for you. Willoughby Mayor Gail has acknowledged that Divine Creatures is an essential service. Kate, myself and our wonderful staff will continue to work to ensure our beloved pets are considered and a plan is in place to ensure their welfare.To assist you and your pets during this pandemic:

  • I am offering credits for booking fees where clients have had to cancel holidays due to COVID-19 travel bans or are affected by COVID-19. You may redeem your booking fee credit when you re-book your cat(s) holiday at Divine Creatures
  • I am removing the 72-hour cancellation policy while the travel bans are in place around the world. Please have confidence that you can book your cat with Divine Creatures and not be financially disadvantaged should you need to cancel your booking at the last minute due to the international pandemic.
  • I am offering FREE drop off services for all clients who are in self isolation or have special circumstances such as immune compromised health or disabilities.
  • Free local 5 kilometre radius pick up service if you have special needs or circumstanses or affectd by COVID-19. Conditions apply to ensure staff are protected such as ensuring your cat(s) are ready in their cat carry cages ready for pick up
  • Also offering FREE local (10klm) deliveries for anyone requiring supplies for their pets (cats and dogs). Please email enquiries@divinecreatures.com.au with your orders
  • We know Divine Creatures will operate at a loss during this financial downturn but with your help we can continue to look after your cats.

Make plans for your pets in case of a medical emergency

  1. Please ensure that you notified your family / friends to contact Divine Creatures should you feel unwell and
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January Newsletter 2020 – Commercial Cat Food vs Raw Foods

by | May 1, 2020 | Newsletters

Welcome Back Divine Creatures Newsletters!

Dear Pawrents,It has been many years since I have written our newsletters and I apologize for the absence. I used to receive a lot of very positive feedback and I hope you continue to enjoy them!

There certainly has been a lot of news since my last newsletter in 2015. You may not be aware that I was diagnosed with breast cancer 8 months after I had my beautiful daughter, Skyler. I had stage 3 cancer which meant I needed to take a step back from the front-of-house but I was always here, behind the scenes, caring and looking after the cats, running the business administration, managing staff, etc. I underwent treatment for 2 years with multiple surgeries and am now in remission allowing me to step back into the front-of-house position and Owner/Manager role!

I often get asked how I thought of Divine Creatures. I founded Divine Creatures in 2010 after 20 years as a Veterinary Nurse. The idea came to me about 15 years ago when my then boyfriend proposed to me! Our ‘happy ever after’ was almost derailed as I had to very seriously explain that we could not go ahead with our destination wedding, I would never be able to find a suitable cattery to board my cats. At the time, I was the Emergency Manager at the Veterinary Specialist Centre and would see many cats becoming sick or were grossly neglected when boarding in substandard catteries. After extensive research, there was not one cattery that considered all aspects of cat welfare and safety, so the concept of Divine Creatures started with my husband’s full support!

I set out to achieve a highly professional and organized facility … not a backyard show … I was after absolute perfection! A customer focused (the cat being the customer!), welfare oriented, every risk omitted, safe, tranquil, open house facility with a standard of excellence being delivered for each cat in my care. A spotlessly clean home away from home with Aunties who love and nurture.

Divine Creatures has been open 9 years now. My amazing dedicated and loyal team have been very carefully recruited and trained to my standards (with over 70 policies and procedures!)

Kate is the Cattery Supervisor, a qualified Veterinary Nurse and is the most senior staff member having been with Divine Creatures for almost 4 years. She embraced an enormous amount of responsibility during my treatment and is an incredible asset to the business. Kate’s duties include hiring staff, managing the catteries and

Read More: January Newsletter 2020 – Commercial Cat Food vs Raw Foods