March 2020 Newsletter – We are here for you and your fur family

We are here for you and your fur family

Dear Pawrents,I am sure many of you are left feeling alone and concerned during this rapidly evolving pandemic. The word unprecedented has been repeated across all platforms. We certainly are in uncharted territory.
My recent appointment as the Boarding and Pet Care Services Director for the Pet Industry Association has given me a front line opportunity to lobby National Parliament to ensure that all Pet Services are considered essential services in the event complete lock down laws come into effect. Level 2 of the restrictions have been announced with specific businesses listed. My goal is to be proactive for further levels that may be required.
On a local level, I would like to offer you immediate comfort that Divine Creatures is here for you. Willoughby Mayor Gail has acknowledged that Divine Creatures is an essential service. Kate, myself and our wonderful staff will continue to work to ensure our beloved pets are considered and a plan is in place to ensure their welfare.To assist you and your pets during this pandemic:

  • I am offering credits for booking fees where clients have had to cancel holidays due to COVID-19 travel bans or are affected by COVID-19. You may redeem your booking fee credit when you re-book your cat(s) holiday at Divine Creatures
  • I am removing the 72-hour cancellation policy while the travel bans are in place around the world. Please have confidence that you can book your cat with Divine Creatures and not be financially disadvantaged should you need to cancel your booking at the last minute due to the international pandemic.
  • I am offering FREE drop off services for all clients who are in self isolation or have special circumstances such as immune compromised health or disabilities.
  • Free local 5 kilometre radius pick up service if you have special needs or circumstanses or affectd by COVID-19. Conditions apply to ensure staff are protected such as ensuring your cat(s) are ready in their cat carry cages ready for pick up
  • Also offering FREE local (10klm) deliveries for anyone requiring supplies for their pets (cats and dogs). Please email enquiries@divinecreatures.com.au with your orders
  • We know Divine Creatures will operate at a loss during this financial downturn but with your help we can continue to look after your cats.

Make plans for your pets in case of a medical emergency

  1. Please ensure that you notified your family / friends to contact Divine Creatures should

    January Newsletter 2020 – Commercial Cat Food vs Raw Foods

    Welcome Back Divine Creatures Newsletters!

    Dear Pawrents,

    It has been many years since I have written our newsletters and I apologize for the absence. I used to receive a lot of very positive feedback and I hope you continue to enjoy them!

    There certainly has been a lot of news since my last newsletter in 2015. You may not be aware that I was diagnosed with breast cancer 8 months after I had my beautiful daughter, Skyler. I had stage 3 cancer which meant I needed to take a step back from the front-of-house but I was always here, behind the scenes, caring and looking after the cats, running the business administration, managing staff, etc. I underwent treatment for 2 years with multiple surgeries and am now in remission allowing me to step back into the front-of-house position and Owner/Manager role!

    I often get asked how I thought of Divine Creatures. I founded Divine Creatures in 2010 after 20 years as a Veterinary Nurse. The idea came to me about 15 years ago when my then boyfriend proposed to me! Our ‘happy ever after’ was almost derailed as I had to very seriously explain that we could not go ahead with our destination wedding, I would never be able to find a suitable cattery to board my cats. At the time, I was the Emergency Manager at the Veterinary Specialist Centre and would see many cats becoming sick or were grossly neglected when boarding in substandard catteries. After extensive research, there was not one cattery that considered all aspects of cat welfare and safety, so the concept of Divine Creatures started with my husband’s full support!
    I set out to achieve a highly professional and organized facility … not a backyard show … I was after absolute perfection! A customer focused (the cat being the customer!), welfare oriented, every risk omitted, safe, tranquil, open house facility with a standard of excellence being delivered for each cat in my care. A spotlessly clean home away from home with Aunties who love and nurture.
    Divine Creatures has been open 9 years now. My amazing dedicated and loyal team have been very carefully recruited and trained to my standards (with over 70 policies and procedures!)
    Kate is the Cattery Supervisor, a qualified Veterinary Nurse and is the most senior staff member having been with Divine Creatures for almost 4 years. She embraced an enormous amount of responsibility during my treatment and is an incredible asset to the business. Kate’s duties include hiring staff,

    April 2015- Feline Lower Urinary Tract Disease Explained

    Hello Pet Parents,

    We hope you enjoyed the Easter holidays and you were able to get some time off. Here at Divine Creatures we had our busiest day on record on the 2nd April with a whopping 28 admissions! Our highest admissions day on a single day. Much thanks to all our wonderful clients who organized the paperwork before arriving – the day went very smoothly and no one was kept waiting.
    We currently still have a very full house with 62 cats holidaying in the resort and we have a waiting list for this upcoming weekend. Please remember to book in early during school holidays to avoid disappointment. It is definitely always worth while going on our waiting lists. Our waiting list does not work on a first on the list basis, but on a cancellation match basis. For example, if we have a cancellation between 24th December and 3rd January and you required those exact dates, you will receive first option to take the canceled room. Last year number 87 on the list got a place over Christmas!

    Our last lot of kittens were with us for four weeks and unfortunately did not find a home. They are back at the Cat Protection Society where they will hopefully have a better chance at finding a home quickly. Thank you to all who shared their post and for all your wonderful efforts! We received a lot of phone calls, so sharing the posts are working at reaching people – please keep up the good work.

    Our new kittens are just too cute! Luna and Ginny are two girls who can either go together or be homed individually.

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    Thank you so much for taking the time to answers these questions – we endeavor to provide useful and informative newsletters.
    Wishing you and your fur family a good month ahead.

    All the best,
    Jules & Dr Katie;
    Robyn, Bree, Emma, Silvie, Laura and Emily.

    Feline Lower Urinary Tract Disease – Cat urination problems

    Cats are incredibly prone to problems with their lower urinary tract or bladder and for

    March 2015 – Do Cats and Dogs get Arthritis?

    Hello Pet Parents,

    It’s the start of Autumn although it still feels like blissful summer days! With warmer weather comes the “joys” for our precious pets of flea, ticks, snakes and even heat stress. Unfortunately, even with the cooler weather approaching we need to still stay vigilant. It is important to continue flea treatments through out winter. If you are in a tick prone area remember there is no such thing as tick seasons anymore. And never keep your cats, dogs or children or any living animal in a car alone.

    The highlight of our media attention became reality with Dr Harry Cooper filming a segment on Divine Creatures for the Better Homes and Gardens Show. It was truly wonderful to hear Dr Harry tell Jules that Divine Creatures was “the best cattery he had ever seen”, from such a well traveled and renown veterinarian who also owned a cattery many years ago.

    We had a lovely success story with our two kittens.
    A really lovely lady who had wanted a cat for a number of years but was limited by rental regulations, fell in love with this adorable duo and took them home instantly.
    A huge effort was put in on Facebook for these two – Thank you to everyone who shared our post and made it possible to find a forever home for these kittens! We couldn’t have asked for a better home 🙂

    Our new kittens for up for adoption are purring machines! These two girls will fill your home with so much entertainment and hours of fun – really adorable pair.
    These 16week old girls must go together. Also one is all white and must be indoor cats only.
    Is this you? Would you like to ditch the TV for these two characters?!
    Please share the post to promote their chances of finding a forever loving home

    We hope you have a very pleasant Easter filled with chocolates! Please always remember that chocolate is toxic to dogs and cats. Whilst cats do not usually like chocolate, some cats do so best to keep all chocolate away from your feline friend. Most dogs really love chocolate. They can sniff out chocolate during Easter Egg Hunts, can easily rip open boxed eggs etc. Avoid a costly trip to the vets and hide the chocolates from the pets!

    All the best,
    Jules & Dr Katie;
    Robyn, Bree, Emma, Silvie, Laura and Emily.

    Do Cats and Dogs get Arthritis?

    Yes cats and dogs get arthritis and it can be very painful for them. Arthritis should not be ignored with statements like “he’s just getting old.” While we can not make the arthritis go away, we can create a plan of action

    February 2015 – Basics of preventive health

    February Newsletter – Basics of preventive health

    Be sure to be watching Better Homes and Gardens on the 27th February!
    Yes Divine Creatures will be FEATURED, yes featured on Dr Harry’s segment on Better Homes and Gardens with the piece talking about how to choose a good Cattery.

    Our Cat Protection Society’s Cat Adoption center is going very well. All three girls featured in our previous newsletter found a home. The next three girls unfortunately did not find a home although we are confident they will find a home quickly back at the Cat Protection Society

    These two adorable souls are currently up for adoption

    Their playful personalities and smoochie nature will be sure to capture anyone’s heart.

    If you can not adopt one of our kittens there are many other ways you can help.
    1) From Divine Creatures facebook page, please share the the kittens for adoption posts onto your facebook. I know it might start to look like you are spamming but this is a great way option to reach a bigger network of caring people and get these kittens their forever homes.
    Change the balance of cruelty, many of these kittens are dumped in boxes and left at the CPS or on the road, by sharing these posts you are trying to make a difference, trying to reach out and find a forever loving home rather than doing nothing.
    2) Donate to the Cat Protection Society. Even if it a small amount, the key is continuity. Just $10 per month can be milk for a litter of kittens, every little bit helps.
    3) If you can, donate to several organizations. The smaller charities often struggle to get funding. A good friend of mine runs “Little Paws Orphan Rescue” and rescues kittens. These small organizations can always do with cash donations or donations in form of old toys, bedding or premium food.
    4) Volunteer at a shelter – There are hundreds of local pounds and shelters who would love some valuable help. This can be grubby heartbreaking work but can also be incredibly rewarding. Even becoming a wildlife carer is wonderfully rewarding.
    5) Speak up and spread the word about rescue as opposed to purchasing. Doing this MAKES A DIFFERENCE! Making the difference starts with you, make the pledge to always rescue and not purchase and then spread the word to your friends that they can save lives too.
    If everyone changed their mind about rescuing as opposed to purchasing … 250,000 cats and dogs would be saved each and every year. Huge numbers. This is the number one thing that would make a difference – let’s

    Janaury 2015 – New year, new beginnings – how cats deal with change

    Hello Pet Parents,

    Happy New Year! Gosh 2015 already and the new year has brought such joy as we have had our very first adoption!

    Two of our three adorable kittens sisters found a wonderful forever home together on Saturday 10th.

    Now we just need to find a home for the remaining gorgeous girl. She is the one on the left waving her paw!

    Please spread the word by clicking the image and sharing the post on your Facebook page.

    Some of you may have seen on Facebook our other two kittens Calvin and Callie. They were returned to Cat Protection Society last Tuesday and were also adopted on Sunday by a lovely couple.

    Our Charity day on the 6th December was a real hit this year! We raised a lot of money from the Cat Raffle for Cat Protection Society and a smaller amount from the dog raffle for Oscars Law.

    Thank you to everyone who entered and congratulations to the following winners:

    Cat Raffles: 1st Prize: Ann Brockbank, 2nd Prize: Catherine Mason, 3rd Prize Justine Morton

    Dog Raffles: 1st Prize: Francoise, 2nd Prize Vicky Cricy

     

    Prize winners:

    A huge THANK YOU to our suppliers whose donations were incredibly generous:

    Pet Pacific, MasterPet, Cenvet, Rogue Rogality, and Doog

    The generosity this year was overwhelming. So many of people over the month purchased and donated to the Christmas Wish Tree or offered their prizes to the wishing tree. Each month Divine Creatures donates to 5 different charities and it is beautiful to see the charitably in others as well 🙂

    Bree has had a promotion! Bree is now the General Manager ensuring customer service is kept to a level of excellence,  coordinating all the bookings and Bree coordinates daily check ins and check outs . Jules hasn’t gone anywhere! She is still at Divine Creatures every day, ensuring the guests are also kept at a level of excellence and over-sees the day-to-day cat hotel and pet shop operations.

    Now with the expansion, it certainly takes a large amount time coordinating check ins and check outs for 52 rooms. At times we only have a couple of hours to turn a room around in preparation for the next admission, therefore we just ask for you to run on time for your prearranged check in or check out time. If you are running late, please call us so that we can organize around the plans for the day and not disadvantage the next guest scheduled into that room.

    We also only have Condo’s left for Christmas next year! We do try to provide ample notice in these newsletters regarding availability so please try