Our 12 year old timid cat who had never been socialised or handled was cared for wonderfully. The team helped in planning to catch her and then took such care with her when she was there for 4 nights. She came home relaxed and settled back into her routine quickly. The recommended accommodation was at the entry level cost, suggested to meet the cat’s needs (even when I asked about different rooms) which shows a caring place run on great principles. The owner and team and facilities are wonderful. I hesitated for 10 years about boarding our cat. Will happily bring her back.