FAQ

Vaccination

All cats must have been vaccinated with an F3, F4 or F5 vaccine within 12 months prior to checking into the cattery. For new cat boarding guests if the vaccination is due close to or during their stay, a vaccination will be required at least 2 weeks prior to checking in. For existing guests where we have sighted the previous vaccination certificate, a 6 week grace period is accepted

Desexed

All cats, 4 months and over, must be surgically desexed by a licensed veterinarian. You may be asked to provide the desex certificate or we may, at any time and at our discression, scan your cat for a microchip and check the desexing status of your cat. This is to ensure that our other guests kept are stress free

Parasite Control

All cats are to be treated with an approved flea prevention treatment on the day of admission. Approved treatments are: Advantage, Advocate, Frontline or Revolution. We are happy to apply the treatment and add the application onto your account for payment.

Refusal at check in

For the safety of other cats in the suites, no cats will be accepted if they show visible signs of illness e.g. weepy eyes, sneezing or coughing. We will also refuse admission if proof of vaccination is unavailable.

Medical attention

Should we feel that your cat is unwell at anytime during their stay, our on call veterinarian will perform a physical exam. If treatment is deemed necessary we will contact your regular veterinarian. A fee will be charged for this service and for any travel expenses involved, payable on discharge. While every effort will be made to seek treatment for your pet at your nominated veterinarian any costs thereafter will be the responsibility of the owner.

Medication

Staff from Divine Creatures are happy to administer any medications that your cat may require. This includes administering tablets, injections or creams. Medications will need to be supplied by your Veterinarian and be clearly labeled. A small charge will added onto your daily boarding fee depending on the amount and difficulty of medicating. A daily record will be kept by our experienced staff.

Diet

Cats will be fed the highest quality premium cat food of Royal Canin Sensible. Any other diet other than the one supplied by Divine Creatures or if your cat has special dietary needs e.g: Diabetic, Urinary Tract problems, Dietary sensitivity / allergy, we are happy to feed them these diets. You may purchase a bag through us or supply the special diet yourself. Sufficient food must be supplied by you to feed your cat for the whole period of stay or may be purchased from us. You will not be charged any extra for this service.

 

No Raw Food Policy

At Divine Creatures we are committed to providing the highest level of care for your beloved cat(s). We aim to provide your cat with an environment that is comfortable, stress free and healthy and we take great precautions in reducing the risk of any type of infectious disease. 

Over the last few years it has become increasingly more popular to feed raw meat-based diets to pets but unfortunately this type of diet comes with risks that we can’t accept at Divine Creatures. A variety of potential pathogens including E.Coli, Clostridium spp, Campylobacter and Salmonella may be present in raw meat, including meat that is intended for human consumption.  As freezing and freeze-drying do not destroy all pathogens, both home-prepared and commercial raw meat-based diets are at risk of being contaminated. 

Pets or animals that consume contaminated meat may become ill, but even if they do not become overtly unwell or appear healthy, that is not to say they don’t pose a risk to others. Studies have shown that the bacteria can shed from infected animals into the environment for many days, sometimes even weeks.

For our cattery this poses a health risk for our other boarders and our staff. As we cannot accept this risk, we have implemented a “No raw food” policy.

Please be advised that we cannot make any exceptions. This policy has been made to protect the valued health and safety of all boarders and our staff. It is not intended to instruct on what to feed your pet at home, nor is it intended to challenge the perceived benefits of a raw meat diet.

We would greatly appreciate if you could please inform us if your cat has been fed raw meat at home before presenting to the cattery in order for us to take the necessary precautions (e.g. handling with gloves and protective clothing). These boarders are unfortunately not allowed in our exercise area.

We thank you for your understanding 

References

Freeman LM, Chandler M, Hamper BA, et al. Current knowledge about the risks and benefits of raw meat-based diets for dogs and cats. J Amer Vet Med Assoc 2013;243, 11, 1549 – 1558. The “BARF” trend – Advantages, drawbacks and risks. Vet Focus 2014;24:16-23. 

 Dr Yvonne Van Der Veek

Business Veterinarian

Booking Fee’s

 

To cover administration fees and to ensure that other guests wishing to book into Divine Creatures are not disadvantaged a none refundable/none transferable booking fee of one nights accommodation is required to secure the booking or $100 for boarding over 21 days.

During the Christmas period a minimum booking of 10 days will apply and a none refundable/none transferable 50% deposit is required for all bookings during peak periods (Christmas and Easter). This deposit will be deducted from your total account which is payable at admission.

FAQs

by | Aug 24, 2017