Divine Creatures Newsletter – Divine Creatures turns 10! December 2020

Dear Pawrents,

Ten years ago, on the 4th of December 2010 – we had our Grand Opening!!

To be honest, it is a little emotional for me to see Divine Creatures reach this milestone as so much has happened in those ten years!

As I took a trip down memory lane, it is amazing to look back at how not only did Divine Creatures start a wonderful success story, to this day it continues to reach new heights.
We reached the finals for the Telstra Business Awards for ‘Outstanding Start Up Business’ two years in a row, going on to continue to stay in the finals for many years in a row.
Last year, we won the Champion Business Awards!

Divine Creatures was heavily published in the media for many years in a row. We have been on Better Homes and Gardens, the Today Show, Sunrise, Seven News, featured in the Daily Telegraph, North Shore Times, 2GB, ABC radio & 2UE.
We were even featured in the top seven best pet hotels in the WORLD!!

It has been a tremendous honour over these last ten years to be recognized not only by my wonderful clients (with over 350 positive reviews across three different platforms!) but also, by my industry, where I was nominated and voted in to be the Director for the Pet Care Services and Boarding Industry for the Pet Industry Association Australia (PIAA).
Under my Directorship for the PIAA, I have been working extremely hard to regulate the industry, with a heavy focus on updating the Codes of Practice for the Boarding Sector.
My goal is to ultimately raise the standards for the industry, I am very sad to say that to this day, I am continually horrified by hearing more and more stories of substandard facilities.
It truly does break my heart and change is hopefully coming soon.

Moving through the years and the evolution of Divine Creatures has been fast and absolutely non-stop! We doubled in capacity in 2014 and have been fully booked every school holidays since (even booking out most Christmas spots two years in advance!), of course that was until COVID hit. During this time when we were significantly impacted by the pandemic, our beautiful clients showed their incredible support for the survival of the business. Thank you will just never be a strong enough word to forever express my gratitude.

Some of you may have met my daughter, Skyler, who has been assisting with the very very difficult job of socializing and cuddling kittens! It is my priority to ensure that our kittens are well socialized and can integrate well into a household with or with

Divine Creatures Newsletter – November 2020

Divine Creatures Newsletter

Christmas is 7 weeks away!!

Dear Pawrents,


Finally the end of the year is closing in and i’m sure many would agree that we are happy to say goodbye to 2020.

I am continuously hearing stories of the trauma 2020 has caused to nearly every being on Earth, let alone Australia. Being the Boarding Director for the Pet Industry Association, I have learnt of the catastrophic impact COVID has had in Victoria. I have relentlessly tried to assist the Victorian members who own boarding facilities that have literally no clients due to stage 4 lock downs.

Many of you could also have family and friends in Victoria. If you do know someone who lives in Victoria and has a pet, please send them a little gift to brighten their day. They have really had it tough and a little gift would go a long way. Having pets during the stage 4 lock down (or any lock down for that matter) has played a crucial part in assisting many people cope and has positively impacted their mental health.

Last month we welcomed our newest staff member Rose! Rose comes to us with a wealth of experience booking human luxury holidays to Africa and she is very well informed to assist your cats checking in to our African Suite! Rose is the Divine Creatures Cat Hotel Concierge and can assist you and your furry family member with all your booking needs. Rose works Mondays, Thursdays and Fridays and is a wonderful asset to Divine Creatures! Please ask for Rose when booking your cats in!

We are now nearing Christmas! Can you believe Christmas is only 7 weeks away? I hope this gives us all something to look forward to and lets see if the borders re-open or not. If not, connecting via gifts or Facetime with our interstate loved ones will bind us together over the festive season.

Divine Creatures has continued to be impacted by the border closure. Despite being very booked with short term weekend bookings, we are still significantly down in revenue due the lack of long term bookings. So again I reach out to our beautiful clients to help me rescue more older cats through our Warm Night Appeal. Starting the charity is still several months and several thousands of dollars away, however I can continue to rescue older cats from pounds and find them forever homes. So far I have spent over $7000 on veterinary fees, accommodation, food and health care. This would not be possible without your generous donation. Please continue your generosity and gift a warm night

Divine Creatures Twilight Sanctuary – July 2020

Divine CreaturesTwilight Sanctuary

Dear Pawrents,

What uncertain times we are facing and I am sure you would all agree … thank goodness for our pets! I believe that we can get through anything as long as our pets are wagging their tail or batting our face with their paw each morning, as well as patiently waiting for us when we return home from work. They are our constant company and the unconditional love that we love so much keeps us grounded and in control in a pandemic. I’m sure you would all agree that this pandemic has brought out the very best and very worst of human beings, but not our pets.
For most of our pets they are our constant, our normal, our consistent love and are unaware and unaffected by COVID. Some cats, however are struggling with the invasion of their space from working from home whereas some dogs may feel a little separation anxiety when we return to work. Whatever the situation, we know and are comforted by one fact: they unconditionally love us. They have no agenda, no objectives, no motivation from their love, but to be simply loved or cared for in return.

Talking of unconditional love, I am absolutely overwhelmed by the incredible generosity shown to myself, the staff and the business. The unbelievable kindness you have shown is helping us keep our doors open and we are all so very thankful for the substantial amount of Warm Night purchases we received. Such a beautiful story of this community business being supported by community spirit. Thank you. I will never forget the generosity and love you have shown us.

Divine Creatures will continue to stay open, however the travel bans are continuing to prove a significantly financial burden to the business. We are a COVID safe business with a high degree of processes and procedures which are regularly updated based upon the latest NSW health advice.
Please ensure you help us keep open and stay safe.
We are asking for our clients to please pump their hands with sanitizer upon arriving at Divine Creatures, wear a mask and please understand our new requirements of retrieving your cat when you check out. With the increasing community transmission and hot spots popping up in local and tourist areas, we will need to continue these procedures until COVID numbers start to decline. Please be assured that this will only be temporary measure as long as we continue to work together!

Being the Boarding and Pet Services Director for the Pet Industry Association, I have been

Divine Creatures Newsletter – May 2020

Our Loved Ones, Our Pets and COVID

Dear Pawrents,

Can you believe that we are already at the very embryonic phase of emerging from isolation and I am sure you would all agree that it certainly draws mixed emotions. For those of you who have been at home, I have written a little article on how to keep your cats entertained while you continue to work from home and keep them stimulated when you eventually transition back to work. While you transition back to normal, or not, I am offering a 50% discount to all newsletter recipients should you require my Cat Psychology service (offer expires 15th July)

A big thank you to the Divine Creatures team who have been working very hard along side me to build up side business of Divine Creatures. Kate is my right hand! She has done an amazing job assisting me with Pet Shop sale, she has produced some incredibly good and professional social media videos as well as assisting with business administration. Briony has focusing on the warm night appeal; admin and social media, Kristian has been caring for our Cat Protection society cats and Lisa and Priscilla have been assisting with social media and building the online shop. What a fantastic team! And a BIG congratulations to Briony who obtained her certificate in Veterinary Nursing!

If you recall in the last newsletter, I introduced the Divine Creatures Crisis Support Program during and after COVID. Please remember to talk to your family members about your wishes should you fall sick and require emergency care and assistance. I am now extending the Support Program to offer a 30% discount which covers emergency boarding for all crisis situations including owners undergoing cancer treatment, hospitalization, emergency workers, victims of domestic violence, housing emergencies such as floods and fire.  Please email me if you require emergency support, myself and all my team are here to help. Verification of your situation needs to be demonstrated to qualify for the discounted boarding, please feel comforted in knowing that all of my staff practice strict confidentiality with regards to our clients. This offer is extended past the Divine Creatures database to anyone who requires emergency boarding, so if you know of anyone, a friend or family member who is in trouble – please forward this email to them. Please direct crisis support enquiries to: crisis_support@divinecreatures.com.au

With no end in sight for the travel bans, Divine Creatures continues to suffer a catastrophic

March 2020 Newsletter – We are here for you and your fur family

We are here for you and your fur family

Dear Pawrents,I am sure many of you are left feeling alone and concerned during this rapidly evolving pandemic. The word unprecedented has been repeated across all platforms. We certainly are in uncharted territory.

My recent appointment as the Boarding and Pet Care Services Director for the Pet Industry Association has given me a front line opportunity to lobby National Parliament to ensure that all Pet Services are considered essential services in the event complete lock down laws come into effect. Level 2 of the restrictions have been announced with specific businesses listed. My goal is to be proactive for further levels that may be required.

On a local level, I would like to offer you immediate comfort that Divine Creatures is here for you. Willoughby Mayor Gail has acknowledged that Divine Creatures is an essential service. Kate, myself and our wonderful staff will continue to work to ensure our beloved pets are considered and a plan is in place to ensure their welfare.To assist you and your pets during this pandemic:

  • I am offering credits for booking fees where clients have had to cancel holidays due to COVID-19 travel bans or are affected by COVID-19. You may redeem your booking fee credit when you re-book your cat(s) holiday at Divine Creatures
  • I am removing the 72-hour cancellation policy while the travel bans are in place around the world. Please have confidence that you can book your cat with Divine Creatures and not be financially disadvantaged should you need to cancel your booking at the last minute due to the international pandemic.
  • I am offering FREE drop off services for all clients who are in self isolation or have special circumstances such as immune compromised health or disabilities.
  • Free local 5 kilometre radius pick up service if you have special needs or circumstanses or affectd by COVID-19. Conditions apply to ensure staff are protected such as ensuring your cat(s) are ready in their cat carry cages ready for pick up
  • Also offering FREE local (10klm) deliveries for anyone requiring supplies for their pets (cats and dogs). Please email enquiries@divinecreatures.com.au with your orders
  • We know Divine Creatures will operate at a loss during this financial downturn but with your help we can continue to look after your cats.

Make plans for your pets in case of a medical emergency

  1. Please ensure that you notified your family / friends to contact Divine Creatures should you feel unwell and

January Newsletter 2020 – Commercial Cat Food vs Raw Foods

Welcome Back Divine Creatures Newsletters!

Dear Pawrents,It has been many years since I have written our newsletters and I apologize for the absence. I used to receive a lot of very positive feedback and I hope you continue to enjoy them!

There certainly has been a lot of news since my last newsletter in 2015. You may not be aware that I was diagnosed with breast cancer 8 months after I had my beautiful daughter, Skyler. I had stage 3 cancer which meant I needed to take a step back from the front-of-house but I was always here, behind the scenes, caring and looking after the cats, running the business administration, managing staff, etc. I underwent treatment for 2 years with multiple surgeries and am now in remission allowing me to step back into the front-of-house position and Owner/Manager role!

I often get asked how I thought of Divine Creatures. I founded Divine Creatures in 2010 after 20 years as a Veterinary Nurse. The idea came to me about 15 years ago when my then boyfriend proposed to me! Our ‘happy ever after’ was almost derailed as I had to very seriously explain that we could not go ahead with our destination wedding, I would never be able to find a suitable cattery to board my cats. At the time, I was the Emergency Manager at the Veterinary Specialist Centre and would see many cats becoming sick or were grossly neglected when boarding in substandard catteries. After extensive research, there was not one cattery that considered all aspects of cat welfare and safety, so the concept of Divine Creatures started with my husband’s full support!

I set out to achieve a highly professional and organized facility … not a backyard show … I was after absolute perfection! A customer focused (the cat being the customer!), welfare oriented, every risk omitted, safe, tranquil, open house facility with a standard of excellence being delivered for each cat in my care. A spotlessly clean home away from home with Aunties who love and nurture.

Divine Creatures has been open 9 years now. My amazing dedicated and loyal team have been very carefully recruited and trained to my standards (with over 70 policies and procedures!)

Kate is the Cattery Supervisor, a qualified Veterinary Nurse and is the most senior staff member having been with Divine Creatures for almost 4 years. She embraced an enormous amount of responsibility during my treatment and is an incredible asset to the business. Kate’s duties include hiring staff, managing the catteries and

April 2015- Feline Lower Urinary Tract Disease Explained

Hello Pet Parents,

We hope you enjoyed the Easter holidays and you were able to get some time off. Here at Divine Creatures we had our busiest day on record on the 2nd April with a whopping 28 admissions! Our highest admissions day on a single day. Much thanks to all our wonderful clients who organized the paperwork before arriving – the day went very smoothly and no one was kept waiting.
We currently still have a very full house with 62 cats holidaying in the resort and we have a waiting list for this upcoming weekend. Please remember to book in early during school holidays to avoid disappointment. It is definitely always worth while going on our waiting lists. Our waiting list does not work on a first on the list basis, but on a cancellation match basis. For example, if we have a cancellation between 24th December and 3rd January and you required those exact dates, you will receive first option to take the canceled room. Last year number 87 on the list got a place over Christmas!

Our last lot of kittens were with us for four weeks and unfortunately did not find a home. They are back at the Cat Protection Society where they will hopefully have a better chance at finding a home quickly. Thank you to all who shared their post and for all your wonderful efforts! We received a lot of phone calls, so sharing the posts are working at reaching people – please keep up the good work.

Our new kittens are just too cute! Luna and Ginny are two girls who can either go together or be homed individually.

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Thank you so much for taking the time to answers these questions – we endeavor to provide useful and informative newsletters.
Wishing you and your fur family a good month ahead.

All the best,
Jules & Dr Katie;
Robyn, Bree, Emma, Silvie, Laura and Emily.

Feline Lower Urinary Tract Disease – Cat urination problems

Cats are incredibly prone to problems with their lower urinary tract or bladder and for

March 2015 – Do Cats and Dogs get Arthritis?

Hello Pet Parents,

It’s the start of Autumn although it still feels like blissful summer days! With warmer weather comes the “joys” for our precious pets of flea, ticks, snakes and even heat stress. Unfortunately, even with the cooler weather approaching we need to still stay vigilant. It is important to continue flea treatments through out winter. If you are in a tick prone area remember there is no such thing as tick seasons anymore. And never keep your cats, dogs or children or any living animal in a car alone.

The highlight of our media attention became reality with Dr Harry Cooper filming a segment on Divine Creatures for the Better Homes and Gardens Show. It was truly wonderful to hear Dr Harry tell Jules that Divine Creatures was “the best cattery he had ever seen”, from such a well traveled and renown veterinarian who also owned a cattery many years ago.

We had a lovely success story with our two kittens.
A really lovely lady who had wanted a cat for a number of years but was limited by rental regulations, fell in love with this adorable duo and took them home instantly.
A huge effort was put in on Facebook for these two – Thank you to everyone who shared our post and made it possible to find a forever home for these kittens! We couldn’t have asked for a better home 🙂

Our new kittens for up for adoption are purring machines! These two girls will fill your home with so much entertainment and hours of fun – really adorable pair.
These 16week old girls must go together. Also one is all white and must be indoor cats only.
Is this you? Would you like to ditch the TV for these two characters?!
Please share the post to promote their chances of finding a forever loving home

We hope you have a very pleasant Easter filled with chocolates! Please always remember that chocolate is toxic to dogs and cats. Whilst cats do not usually like chocolate, some cats do so best to keep all chocolate away from your feline friend. Most dogs really love chocolate. They can sniff out chocolate during Easter Egg Hunts, can easily rip open boxed eggs etc. Avoid a costly trip to the vets and hide the chocolates from the pets!

All the best,
Jules & Dr Katie;
Robyn, Bree, Emma, Silvie, Laura and Emily.

Do Cats and Dogs get Arthritis?

Yes cats and dogs get arthritis and it can be very painful for them. Arthritis should not be ignored with statements like “he’s just getting old.” While we can not make the arthritis go away, we can create a plan of action

February 2015 – Basics of preventive health

February Newsletter – Basics of preventive health

Be sure to be watching Better Homes and Gardens on the 27th February!
Yes Divine Creatures will be FEATURED, yes featured on Dr Harry’s segment on Better Homes and Gardens with the piece talking about how to choose a good Cattery.

Our Cat Protection Society’s Cat Adoption center is going very well. All three girls featured in our previous newsletter found a home. The next three girls unfortunately did not find a home although we are confident they will find a home quickly back at the Cat Protection Society

These two adorable souls are currently up for adoption

Their playful personalities and smoochie nature will be sure to capture anyone’s heart.

If you can not adopt one of our kittens there are many other ways you can help.
1) From Divine Creatures facebook page, please share the the kittens for adoption posts onto your facebook. I know it might start to look like you are spamming but this is a great way option to reach a bigger network of caring people and get these kittens their forever homes.
Change the balance of cruelty, many of these kittens are dumped in boxes and left at the CPS or on the road, by sharing these posts you are trying to make a difference, trying to reach out and find a forever loving home rather than doing nothing.
2) Donate to the Cat Protection Society. Even if it a small amount, the key is continuity. Just $10 per month can be milk for a litter of kittens, every little bit helps.
3) If you can, donate to several organizations. The smaller charities often struggle to get funding. A good friend of mine runs “Little Paws Orphan Rescue” and rescues kittens. These small organizations can always do with cash donations or donations in form of old toys, bedding or premium food.
4) Volunteer at a shelter – There are hundreds of local pounds and shelters who would love some valuable help. This can be grubby heartbreaking work but can also be incredibly rewarding. Even becoming a wildlife carer is wonderfully rewarding.
5) Speak up and spread the word about rescue as opposed to purchasing. Doing this MAKES A DIFFERENCE! Making the difference starts with you, make the pledge to always rescue and not purchase and then spread the word to your friends that they can save lives too.
If everyone changed their mind about rescuing as opposed to purchasing … 250,000 cats and dogs would be saved each and every year. Huge numbers. This is the number one thing that would make a difference – let’s

Janaury 2015 – New year, new beginnings – how cats deal with change

Hello Pet Parents,

Happy New Year! Gosh 2015 already and the new year has brought such joy as we have had our very first adoption!

Two of our three adorable kittens sisters found a wonderful forever home together on Saturday 10th.

Now we just need to find a home for the remaining gorgeous girl. She is the one on the left waving her paw!

Please spread the word by clicking the image and sharing the post on your Facebook page.

Some of you may have seen on Facebook our other two kittens Calvin and Callie. They were returned to Cat Protection Society last Tuesday and were also adopted on Sunday by a lovely couple.

Our Charity day on the 6th December was a real hit this year! We raised a lot of money from the Cat Raffle for Cat Protection Society and a smaller amount from the dog raffle for Oscars Law.

Thank you to everyone who entered and congratulations to the following winners:

Cat Raffles: 1st Prize: Ann Brockbank, 2nd Prize: Catherine Mason, 3rd Prize Justine Morton

Dog Raffles: 1st Prize: Francoise, 2nd Prize Vicky Cricy


Prize winners:

A huge THANK YOU to our suppliers whose donations were incredibly generous:

Pet Pacific, MasterPet, Cenvet, Rogue Rogality, and Doog

The generosity this year was overwhelming. So many of people over the month purchased and donated to the Christmas Wish Tree or offered their prizes to the wishing tree. Each month Divine Creatures donates to 5 different charities and it is beautiful to see the charitably in others as well 🙂

Bree has had a promotion! Bree is now the General Manager ensuring customer service is kept to a level of excellence,  coordinating all the bookings and Bree coordinates daily check ins and check outs . Jules hasn’t gone anywhere! She is still at Divine Creatures every day, ensuring the guests are also kept at a level of excellence and over-sees the day-to-day cat hotel and pet shop operations.

Now with the expansion, it certainly takes a large amount time coordinating check ins and check outs for 52 rooms. At times we only have a couple of hours to turn a room around in preparation for the next admission, therefore we just ask for you to run on time for your prearranged check in or check out time. If you are running late, please call us so that we can organize around the plans for the day and not disadvantage the next guest scheduled into that room.

We also only have Condo’s left for Christmas next year! We do try to provide ample notice in these newsletters regarding availability so please try

December 2014 – Avoiding Christmas Dangers

Hello Pet Parents,

Another wonderful month at Divine Creatures with Channel 7 News filming us for a segment about how much we love our pets.
View it here if you missed it! https://www.youtube.com/watch?v=5W0YnZhZ_xk
Divine Creatures is the example of how much we love our pets, both clients and staff alike. Every day we answer calls from worried first time away pet parents. This is exactly how Divine Creatures started and it has been a mission to ensure you and your cats have a peaceful and relaxing holiday because we understand first hand how important that is.

As we come to the end of 2014 we thank you for your loyalty to us, for voting for us and your absolutely beautiful testimonials. We are also very thankful for all the media attention and proud to be recognized as the best!  (Dr harry coming soon!)

It’s going to be a busy month ahead which kicks off on the 6th December:

Pop in and visit us on the 6th and you may win an on the spot prize! Although if you can’t make it, you can enter the raffle anytime. The raffle will be drawn on the 24th December.

We are looking forward to our new Cat Adoption Center and proud to be partners with Cat Protection Society. They do amazing work at C.P.S. You can also help support them by donating or better still, setting up a small regular monthly donation. Also spread the word! If your friends are looking for a cat, let them know about us! Together we can save lives.

Please stay safe this Christmas and New Years. Below is a valuable article on how to stay safe this Christmas and avoid a trip to the Vets. Remember common sense prevails and its always better to be cautious and safe than sorry.

Wishing you all a very lovely Christmas and a Happy New Year.

All the best,
Jules & Dr Katie;
Robyn, Bree, Emma, Silvie, Luisa and Laura.

Click here to read full article on avoiding Christmas dangers:

Christmas – let’s make sure it’s a time of good will not vet bills!

While many rejoice at the idea of Christmas and well earnt holidays, for vets the Christmas period is often our busiest time of the year. Fortunately for most careful pet owners, the vast majority of Christmas admissions to vet hospitals could be avoided.

Chocolate poisoning: many people put chocolates wrapped under the Christmas tree or under beds. This is no challenge for dogs with their sensitive noses. Chocolate is poisonous to animals and causes vomiting, diarrhoea, fast heart rates, tremors, seizures and can cause death. Put chocolates up high or

November 2014 – Is your home safe for your pet?

Hello Pet Parents,

Another month of very very exciting news! On 15th October we had Dr Harry Cooper from Channel 7’s Better Homes and Gardens film a segment on “How to choose a good cattery, what to look out for and how to prepare your cat for boarding”.

We had a fantastic day filming for 8 hours. Dr Harry and the film crew raved about our cat hotel and we are so grateful for their interest in Divine Creatures. It was a remarkable and exciting day for us, and we hope that many will learn what to look out for when choosing a cattery.
Choosing a “home away from home” is a topic that Jules is particularly passionate about as too often Jules has seen sub-minimal standards in boarding catteries. Cats are very sensitive to environmental conditions. To ensure every cat was cared for and loved to the highest degree as well as ensured every aspect of safety was covered is why Divine Creatures was created.

Its hard to believe that it is Divine Creatures’ fourth birthday on the 4th December! Four years have gone incredibly fast. Please join us for our Charity Day while celebrating our grand opening of The Cat Adoption Program and Divine Creatures’ 4th Birthday on Saturday 6th December 2014. 10% of profit made on the day will be donated to Cat Protection Society plus there will be our HUGE store wide sale!  Gifts, giveaways, prizes and much more on the day!
A few of our guests over the years

The Local Business Awards is coming up on the 7th November and much to Jules’ surprise, she has also reached the finals for Business Person of the Year Award. We are now up for two awards the other being Outstanding Pet Care.

Wishing you a happy November month -please keep your pets safe as the temperature rises and we hope to see you on 6th December!

All the best,
Jules & Dr Katie;
Robyn, Bree, Emma, Silvie, Luisa and Laura.

Click here to read full article on: Is your home Pet Safe?

How Pet Safe is Your Home?

Unfortunately a high percentage of emergency pet cases are the end result of avoidable accidents. It is always a good idea to look at our homes and critically ask if we are making them as safe as possible. Let’s check room by room:


Kitchens can contain some serious dangers for our pets.
All the cleaning chemicals that we tend to keep under the kitchen sink can be potentially poisonous to our pets, be they cats, dogs, rats, ferrets, rabbits, etc. Make sure they are safely locked up.

Teflon pans are brilliant – but leaving a Teflon pan on the heat can

October 2014 – Can I Give My Cat My Human Medicine?

Hello Pet Parents,

Exciting news just keeps pouring in! We will be joining forces with the Cat Protection Society (CPS) in November with Divine Creatures being CPS’s  first partnership! This will mean that Divine Creatures will be adopting out CPS’s cats and kittens, with our cat adoption area being built by November. We are so excited about our new partnership as rescue is a passion Jules has had for many years. We hope you will join our mission and help save hundreds of lives. Next month we will let you know how you can help!

We have a new member to our growing team of cat carers! Silviana has had vast experience in the cat caring industry and has worked in several catteries in Australia. She is currently studying veterinary nursing having an enormous passion for cats and their well being.

A huge thank you to all who voted for us in the Local Business Awards! We reached the finals all thanks to your support! From here the judges will assess the business with the awards night being held on the 7th November so fingers crossed!

Ellie and Boo FOUND A HOME!! Thanks to you spreading the word we found Ellie and Boo a fantastic home to a loving family. They have settled in very well to their new home, such a beautiful end to a desperate story.

Thank you to Sarah and Antony for adopting these adorable girls. They are blessed to have found a beautiful new home!

All the best,
Jules & Dr Katie;
Robyn, Bree, Emma, Silvie, Luisa and Laura.

Click here to read full article on Dangers with cats and human medication

Can I Give My Cat My Human Medicine?

NO! Cats are not small people. They are amazingly unique and have their own special way of processing drugs. Simple medicines that seems harmless to us can quickly kill a cat or make them life threatening ill. The harmful drugs in this article are just an example. Often people think they may try their own medicines to save paying for a veterinary consultation. I can guarantee that poisoning your cat with human medicines will cost plenty more than that trip to the vets.

Panadol. Tiny doses of Panadol can cause cat’s bodies to not transport oxygen from their lungs to the blood so it can keep the body alive. This is probably one of the most dreadful ways for a cat to die. It can be treated if we get puss early but the treatment is expensive and doesn’t always work. A very sad case I once saw, was a poor cat that had a sore foot from being in a cat fight. The owners didn’t want to pay for the trip to the vets but

Divine Creatures on Television

Better Homes and Gardens with Dr Harry Cooper:

Dr Harry Cooper visits Divine Creatures in Willoughby Sydney to show how a good cattery should operate and what you can look for when choosing a cat hotel or cat boarding facility


National 9 News:

Jules dos Santos, owner of Divine Creatures, shows Channel 7 news the Luxury Cat Hotel is in high demand as more and more of us want our furry family members to be safe, happy and well loved whilst away on holiday


Today Show:

Today Show presenter, Natalia Cooper, visits Divine Creatures in Willoughby – Sydney’s finest Cat Hotel


August 2014 – Vomiting in Cats

My Cat Vomits … Should I Be Worried?

There are hundreds of causes for vomiting and they range from very benign causes to nasty life threatening causes. So how do we tell the difference?

  1. Is your cat really vomiting? ….[Click below to read full newsletter]…
  2. Vomiting v Regurgitation ….[Click below to read full newsletter]…
  3. How often has your cat vomited? ….[Click below to read full newsletter]…
  4. What does the vomit look like?….[Click below to read full newsletter]…
  5. Is your cat showing any other signs of illness?….[Click below to read full newsletter]…

And, as disgusting as it sounds, it helps if you bring the vomit for us vets to look at. As vets we may want to take some blood from your cat, maybe take X-rays or organise an ultrasound. There are so many causes it can take some real detective skills to get an exact cause.

If your cat gets hairballs, it is important that we help remove the hair from the cat. Hair that leaves the stomach and passes into the cat’s intestine can cause some nasty blockages. A daily brushing/combing regime will decrease the amount of hair your cat ingests. Prevention is definitely the best solution. Cat-lax is an oil based product that can help the hair pass through. Science Diet has an excellent hair ball dry diet that bulks up the cat’s faeces and helps the hair pass through. Below are some images of hairballs – very attractive things!

If in doubt, please just check with your vet. All too often Katie and Jules would see cases on emergency that could have been easily prevented if intervention was seeked a few days earlier. When a cat (or dog) continues to vomit the body goes through enormous amount of stress and often the underlining cause worsens to a catastrophic level. A few dollars today could save thousands later trying to repair the damaged caused from leaving it too long.


Hello Pet Parents,

We have some very exciting news! To meet our growing demands, our DA was approved for an expansion which means we will have four more New York Apartments, more condo’s and a renovation to our Penthouse Suite which is already complete. We are working our way down the already long Christmas waiting list and will be contacting the first few on the list shortly. Once work is complete we will have a total of 51 accommodations and we hope this will relieve the waiting lists over school holidays.

Newly Renovated Penthouse Suite!

We currently have two adorable girls, a Mum and her daughter cat Ellie and Boo in boarding whom desperately need

September 2014 – When to know its time When is it time to say goodbye?

When is it time to say goodbye?

Such a cruel part of loving a furry family member is the horrid fact that they just do not live very long. You may not want to think about your pet’s passing but knowing what happens could help you deal with this difficult time. As a Vet I often get asked “When is it time to say goodbye?”.
A pet’s quality on life depends on being able to eat, drink, toilet, sleep and move around without pain. If a cat or dog suffers a condition that temporarily disturbs this quality of life but will ultimately recover
If a pet gets a condition such as diabetes and you are able to physically manage and financial commit to their care, then I believe they can live a normal life.
Some conditions such as malignant (bad) cancers or severe heart disease may not be treatable.
Chronic (long standing) conditions such as arthritis or degenerative myelopathy make the decision making process really difficult. These dogs can have days of debilitating pain then other days that they seem relative good.
Countless clients have said during euthanasia “this must be the most awful part of your job”. Yes it is painful as we do relate to your pain and grief, but it is a great honour to be trusted in your pet’s final time and to be able to deliver a pain and stress free passing.
Should you be present? This is a decision for you and your vet to make. For routine cat and dog euthanasias, it may be a good idea to to be present as it gives you an opportunity to say goodbye and give you peace of mind that your pet’s final minutes were peaceful.
Even if your pet is not ill, it is always good to consider what you would do with your pet’s body – this is a very personal decision and varies widely.
As painful as this topic maybe, the important thing to remember is that you are not alone. This will happen to all of us one day or you may have already experienced the excruciating pain associated with the loss of a pet. If you need to talk, we are always here for you when that time come, feel free to call us.
David Foote is a Bereavement Counselling for Pet Owners. Jules has used him several times during times of losing her pets and found it helped her tremendously work through & deal with the pain http://davidfoote.com.au/
I hope this article will help you find some clarity when that time comes. In the mean time – treasure each day with your pet(s).

Hello Pet Parents,

Goodness what a wet month we have had! Some of you may have noticed a change in demeanor with your

July 2014 – Skin Problems in Cats

Questions Answered about Skin Problems in Cats

The cats skin is a fairly amazing part of their body – it makes hair, has specialised parts like whiskers, produces waxes to keep their hair healthy, helps regulate their temperature, and can change hair position to make them look bigger in a fight. Such a special organ can also get some very special problems and skin problems in cats are quite common and varied.

Abscesses – Cats that meet other cats often fight, this is normal cat behavior. In the wild, they are not pack animals and defend their territory defensively.

Ringworm – Ringworm is NOT a worm/parasite infection. It is a fungal disease that often causes circular lesions that expand outwards. Ringworm is more common in kittens, especially sick ones, and in long haired breeds.

Allergies – Cats do get allergies and just like people, can get allergic dermatitis. Some cats will be allergic to fleas, plants, pollen’s, wool, and even foods. Allergies can develop as cats get older and can become more serious as they age.

My recommendations to people with allergic pets are:

  1. Flea control – this must be year round and effective…..
  2. Diary – keep a diary of when your cat has skin problems, what is happening in their life and what they are eating.
  3. Omega 3 fatty acids can be added to the cats diet.
  4. There are skin specialists for cats and dogs – do not be afraid to ask your vet for a referral.

NB. Flea allergies are incredibly common. You will not see fleas on most flea allergic animals because they will eat the fleas when grooming. One flea bite every 2 weeks is enough to cause a problem in these pets.

Overgrooming – After a cat has been nervous, they will groom themselves. This makes them calm. For some cats this becomes excessive and they “overgroom”. Often these cats have bald bellies or flanks or sometimes forelegs

Cancers – Skin cancers are common and vary in size, appearance and location. Cancers will not always look nasty initially.

Dandruff – Cats, like people, can get dandruff. A little dandruff can be acceptable.

Shedding and Knots – As vets, we are often asked what we can give to stop hair falling out.

  1. Stay on top of brushing! ……
  2. Slicker brushes are fabulous. ….[Click below to read full newsletter]…
  3. Combs should be used for long haired cats. These also brush right down to skin level to remove dead fur.
  4. Stay away from products like furminator and rubber mits. These products cut the coat and only skim the surface.
  5. Conditioner –

Divine Creatures in local and National Newspapers

Divine Creatures in Daily Telegraph

Divine Creatures cat hotel shows the real way top pamper spoiled cats


Oscar relaxing on the beach in Fiji at Divine Creatures luxury cat hotel in Willoughby. Picture: Adam Taylor Source: The Daily Telegraph

Established less than three years ago by former veterinary nurse Jules Dos Santos, Divine Creatures has already branched out into two catteries at 52 Frenchs Road, Willoughby Sydney.

“I wanted a ‘cat hotel’ to put my cat while I was on holiday and there was nowhere,” Ms Dos Santos said. And so the idea for a cat hotel – with a difference – was born.

Divine Creatures luxury cat hotel

With room themes ranging from Fijian to Oriental to Parisian, even the most finicky of felines will likely find an ambience they adore.

“We have found a lot of owners reporting the cats are a lot happier and social when they get back home, this relaxes them,” Ms Dos Santos said. “Especially The Ritz room, that seems to be the most popular and soothing.” The Ritz – available for $75 a night – is described on the hotel’s website as having: “Beautiful, tranquil and relaxing decor with window views.”

Read Daily Telegraph Article


Divine Creatures in North Shore Times

Telstra business finalist is purr-fect

Divine Creatures Luxury Cat Hotel at Willoughby offers different themes in their cat rooms. Pictured is Julie Dos Santos with Mojo the cat in the Paris room. Picture: DAVE SWIFT Source: NewsLocal

CHARLIE walks past a statue of the Eiffel Tower in his Paris-themed hotel room complete with three levels, French wash furniture, ensuite and floor-to-ceiling print of the Eiffel Tower at sunset.

Aged three, Charlie is a Russian Blue cat who recently stayed at luxury “cat hotel” Divine Creatures in Willoughby, where for between $28.50 and $100 a day, cats stay while their owners go on holiday.

The cattery’s most expensive and largest room, called the Penthouse Lounge, has a floor-to-ceiling window, fireplace, large screen TV, two human-sized lounges and personal butler service.

“It’s the most luxurious,” said cattery co-owner Ms Dos Santos. “We literally offer a butler service for that room. “They are the first to get cleaned out and when they meow we come running.” Rooms have holiday themes including Paris, Fiji, New York,and Greece.

 CLICK HERE to read full article



Divine Creatures in North Shore Times

Divine Creatures luxury cat hotel cattery named Telstra Business Award finalist in the micro business category for the second

June 2014 – Urination Problems in Cats

Urination Problems in Cats

Urination problems in cats are very common. Whilst this can be a very frustrating problem for both the cats and their owners, it is not a problem you have to live with. There are a number of reasons why cats inappropriately urinate and I must stress that there is always a reason. It is simply a process of elimination to find the reason why this habit started to form and early intervention will save you and your cat a lot of stress in the long run.

Is this a medical problem?

Yes it can be. Cats can get inflammation (irritation) of their bladders ….
In old cats or cats with kidney failure, diabetes or liver disease, owners often notice different urinary habits.

Is this a behavioural problem?

Yes it can be. Some cats will urinate inappropriately because of behavioural issues.

What can I do to avoid these problems?

If your cat is urinating out of the tray, medical problems need to be ruled out first. See your vet.
If there isn’t a medical problem, we need change the behaviour.

If these tips fail, perhaps consider a behaviourist. Don’t give up, the behaviour can be changed and rehoming the cat is not necessarily the best approach to responsible pet ownership. Deb Lowe is a renowned and an exceptionally good behaviourist. Deb offers telephone consultations for as little as $88 per hour. Please call Divine Creatures on 99583363 for more information on Deb services.

This month has been a busy month for Jules as well, as she starts her role as adviser to the Pet Industry Association, re-writing the codes of practice for the pet boarding sector. Naturally this is a huge project although very much needed with outdated codes.
You may also remember Jules hand reared a litter of kittens. Two of the girls went to their forever homes on Mothers’ Day to a lovely family. The other two have been growing fast and a beautiful relationship has been found with Jules’ dogs. A huge family of six rescued animals fill Jules home now!
A special thank you goes out to Margaret and her daughter Katie who came in every week to help socialize our kittens, you did a great job – Thank you!
Lastly, our most exciting news. We are currently in discussions with the Cat Protection Society of NSW about partnering to help more cats and kittens find forever homes. Watch this space!

Urination Problems in Cats

Urination problems in cats are very common. Whilst this can be a very frustrating problem for both the cats and their owners, it is not a problem you have

May 2014 – Indoor v Outdoor Cats

Indoor vs Outdoor Cats

From first time kitten owners to seasoned cat companions, cat owners are divided whether or not cats should be allowed outdoors. Deciding whether or not a cat should be an indoors or outdoors animal is up to individual owners so long as awareness for all the pros and cons are considered.

We are not here to tell you which direction to take, merely provide you with all aspects of both indoor and outdoor life and how you may even be able to get the best of both worlds! … [Click “Read more” button below to read full version]

  • Traffic….[Click below to read full newsletter]…
  • Poisons ….
  • Infectious disease….
  • Parasites …..
  • Dogs and wild animals….[read full newsletter: click link below]
  • Becoming lost…..
  • Neighbours …..
  • Skin cancer…..
  • Cat predation….
  • Benefits of ‘controlled’ outdoor cats, is of coarse getting fresh air, sunlight and acting upon normal cat behaviors……


Hello Pet Parents,

Well it is only the middle of Autumn, we are all feeling the cold and just because your fur family wears a fur coat doesn’t mean they don’t feel the cold as much as we do. We wear cloths and still enjoy the fire or electric blanket! This is particularly important for young or old animals. A coat or electric blanket will keep your adult pets happy and your old pets comfortable.

I might be letting the cat out of the bag too soon (pardon the pun) although just could not wait to share. We are in the middle of planning a Cat Adoption Program! This will mean hundreds, hopefully thousands of orphaned and abandoned kittens and cats will be rescued and re-homed. We shall keep you posted on the progress.

A gentle reminder that we are fully booked for Christmas and so the sooner you place your name on the waiting list the higher the chance of getting in for a Christmas holiday.

Wishing you a warm month of May!

Jules, Dr Katie and the cat caring team at Divine Creatures

Indoor vs Outdoor Cats

From first time kitten owners to seasoned cat companions, cat owners are divided whether or not cats should be allowed outdoors. Deciding whether or not a cat should be an indoors or outdoors animal is up to individual owners so long as awareness for all the pros and cons are considered.
We are not here to tell you which direction to take, merely provide you with all aspects of both indoor and outdoor life and how you may even be able to get the best of both worlds!

March 2014 – Elderly Cats

Great tips on how to care for your aging older cat.

Just like an older car, aging cats need more maintenance to keep them in good running order. It’s a great idea to start a file on your computer or buy an exercise book to keep track of changes. Things to note:

  1. Weight – when you live with a cat, dog or human(!) and see them every day, we don’t always notice gradual weight changes….. [Click “Read more” button below to read full newsletter]
  2. Diet – it is important to put your cat on an Senior cat diet from 8 years onwards….
  3. Water – is your cat drinking more or less water than usual? ….
  4. Fussy Eating – if Puss’s eating habits change this should be noted….
  5. Movement – is Puss moving around well or getting up slowly? ….
  6. Litter box – any changes? ….

With a little effort, we can give your beloved cat a very happy retirement years and very importantly find any changes early, treat what can be treated and if your cat suffers from a disease, we can make sure we keep Puss pain free and as happy as possible for as possible as humanly possible

Click here to read the full version of March 2014 Newsletter

April 2014 – Helping cats settle into Boarding

Easter Dangers and helping cats settle into Cat Boarding

Caution – lets keep our pets safe this Easter

Chocolate – is very poisonous to dogs and cats.

Easter Lillies – every part of these plants are poisonous to cats and causes renal (kidney) failure.

Packing – lots of easter baskets have cellophane string like strips.

First time in going to a Cattery? One of the keys to a good cat hotel holiday is knowing our cats are safe, well cared for and happy. There are things you can do that help the transition from home to holiday cattery home

  1. Preparation – get your vaccinations, de-worming and flea prevention up to date…
  2. Secure travel – cats should always be moved in a secure cat carry cage….
  3. Relax! Your cat can feel your tension! …..[Click “Read more” button below to read full newsletter]
  4. Something from home …
  5. Diet – it is best to keep your cat on the same or familiar foods….
  6. Litter box ….

With years of collective experience, Divine Creatures have some very effective ways of making your cat’s holiday stress free. Here are a few examples which makes us a cut above the rest:

  1. The first of its kind, state of the art, custom engineered ventilation system ….
  2. Feliway happy pheromone infused in the ventilation system ….
  3. Full time cat sitters …[Click “Read more” button below to read full newsletter]….
  4. Individual play time with our cat sitters offering more TLC….
  5. Litter trays checked every hour ….
  6. Cat music & No Dogs on the premises …..

These are just a few points of differences between us and other boarding facilities. It is recommend that you visit the boarding facility, assess the facility with your own eyes and use logical common sense e.g. if they require an appointment – they have something to hide!

Wish us luck – Divine Creatures has reached the Finals for the Business Champions Awards and the awards night is on tonight! – 5th April (View finalists). The winner is awarded for the best in their industry with Divine Creatures being under the Pet Industry Award (This includes Veterinarians and other Boarding facilities). It’s a huge honour to get to this stage and it’s fabulous to see all the hard work of our dedicated staff being recognised.

Easter is a very busy time for Divine creatures. Apparently it’s the time of year when the most people leave Sydney for holidays. We want all our kitties to be happy, so we have included some tip below on how you can help smooth the transition from home to holiday for you cat and we thought you may be interested in what

February 2014 – Avoiding Veterinary Emergencies

Tips to keep your cat out of Veterinary Emergency

Keeping your cat safe from harm is normally just a matter of a little bit of common sense and some good planning. After 10 years working in Veterinary Emergency and seeing hundreds of preventable emergencies, Jules & Divine Creatures’ affiliated Veterinarian, Dr Katie Hankins, talk below about a few tips on how to avoid a trip to ER.

Heat Stress –Heat stress common yet often overlooked.

Fleas – DO NOT USE DOG FLEA PRODUCTS ON CATS – this will poison them very effectively.

Ticks – Warm weather increases tick numbers and left untreated paralysis ticks will kill cats.

Car Accidents – Unfortunately cats are very prone to being hit by cars.

Dog Attacks – Unfortunately some dogs are very aggressive to cats and it’s a horrible way to die.

Holidays Lots of cats get fed by well-meaning neighbours & cat sitters during holidays. Unfortunately neighbours & cat sitters are not veterinary trained & are not always good at noticing when your cat is ill especially in the early stages. Find a reputable Cattery or kennels…

Is it really February already? Christmas and New Year are well and truly behind us. The relos have gone home… The kids are back at school… Fido and Felix have collapsed in a heap!

Most people plan a holiday immediately after their last one. So if you’ve got your calendar out trying to work out where and when, remember to check availability at Divine Creatures for your cat’s holiday as well. We’re already heavily booked for Christmas 2014.
February is of course our humid month and it can become quite unpleasant even on cooler days. Just because it’s overcast or the air temperature is a little lower still be diligent in checking on your pet’s comfort and well-being.
Because dogs and cats can’t release heat by sweating the way humans do, humidity can raise their body temperature. Keep an eye on them and make sure they’ve got fresh clean water and a cool place to rest.
Enjoy our last month of summer. With activity levels starting to normalise and with a little bit more time on our hands, it’s a great opportunity to hang out and spend more time with our divine creatures.

Best wishes from Jules and the team from Divine Creatures

Is your cat a tad eccentric with a unique personality, maybe it sleeps in the dog’s basket or is a bit of a clown with a rebellious but fun loving attitude? Maybe you own an Aquarius cat?

Aquarius cats are really tomboys (regardless of gender) and love to

January 2014 – Avoiding Heat Stress

Important Information to Keep Your Pets Safe From Heat Stroke / Stress This Summer

Heat Stress one of the most common seen conditions in veterinary emergency and the cata strophic effects of the condition are often fatal despite best efforts by veterinarians. The good news is that it also one of the most easily preventable. Dogs and cats can suffer from heat stoke / heat stress and it is not only caused by dehydration. We want to help you stay out of the Emergency Department! Here are our tips to help keep your pet cool this summer.

Symptoms of heat stroke include:

  • Dogs
    • Excessive panting (sometimes rasping sounds)
    • Tongue protruding excessively out of mouth (back of throat can been seen)
    • Thick saliva (sometimes white & frothy foam around lips)
  • Cats
    • Restless behavior as your cat tries to find a cool spot
    • Panting, sweaty feet, drooling, excessive grooming in an effort to cool off
  • Both cats & dogs
    • Increased heart rate
    • Deep red or purple/red gums
    • Depression or lethargic
    • Unable / unwillingness to walk
    • Loss of appetite
    • Collapse
    • Seizures
    • Coma

 Things to remember:

  • Cats don’t normally pant
  • Brachycephalic breeds (snub nose breeds such as Pugs, Bulldogs and Persians) are more susceptible
  • It isn’t just hot cars in the summer that causes heat stroke
  • Never tie your dog up on a chain
  • Just because your car is nice and cool when you leave, it can heat up rapidly once the air conditioner is off.  Opening a window is never enough. Never leave your pets in the car

First aid for heat stroke:

  • Run cool not cold water onto a large towel & wrap your pet
  • Poor cool water on toes & anus
  • Get your pet to a Vet ASAP. Don’t delay
  • If possible take a rectal temperature

***Do not over cool your pet. You could send your pet into shock if temperature goes below normal body temperature or if you cool too quickly by using cold water or ice***

Prevention of heat stroke is best of all. Provide shade and plenty of water. Be aware of your pet’s environment, both inside and outside. Everything begins with awareness.

Click here to read full version of January 2014 Newsletter

December 2013 – How to Cut Cats Nails

Meet our growing team of cat lovers, grab a bargain in our huge birthday sale, learn how to trim your cat’s claws…

Trimming Claws – you can do it!

Lots of owners are frustrated by cats scratching the new couch, ripping threads from the carpet or making a mess of the doors. So they buy Fluffy a scratching post. Scratching posts are great – cats love them. They simulate getting to mark trees and sharpen claws. The downside – Fluffy now has sharp claws to use on the new couch.

Solution – let’s trim Fluffy’s claws! First let’s look at the inside of a claw:

The aim of trimming is to take the tip of the claw off and not cut the quick. It is best to trim just 1-2 mm of the claw tip every couple of weeks if you are new to trimming. As you get more confident you will realise how much you can trim and probably only need to trim every 6-8 weeks.

If you press on each pad in turn the claw will move forward and is much easier to trim.

If your cat is a wriggler, think about just trimming one or two claws then give your cat a treat. It is better to stop when you are going well. This makes trimming a positive experience. If you stop after Fluffy has turned into a hissing and biting ball of fury this will be the behaviour you’ll be likely to see in future before the clipping process has really progressed. It will be aimed, of course, at getting you to stop before you’ve started.

As for clippers, we all have our favourites. They don’t need to be expensive. Just make sure they feel comfortable in your hand so you can trim confidently.

If this all sounds a little daunting, get a confident cat person like your vet or one of the team at Divine Creatures to show you – this is a great skill to have and may save your couch!

Read Full Version of December 2013 newsletter.